Covid-19 Announcements

Office hygiene practices & Availability of Telehealth Sessions

A message from the Managing Director Melissa Duckmanton.

We appreciate this is a very anxious time for many of you with concerns about becoming ill and about how you will continue your day to day activities in a safe way. It is a period of uncertainty and adjustment for individuals, families, businesses and essential services.


We are writing to inform you about the things we are doing to minimise the spread and to inform you about our alternative methods of support using our secure telehealth platform should you be unable to attend a face to face session.


Here at United Minds Community Services we would like to reassure you that we are doing all we can to minimise the spread of the Covid-19 at our offices.  This is what we are doing:


All staff are regularly washing hands during their day

All work surfaces are being wiped down regularly

All offices are being sprayed with disinfectant regularly

All toys in our waiting room have been put away

All clients will be asked to use hand sanitiser upon entering our office

If you are unwell you are asked not to attend the office. The same applies to all staff at United Minds.

If you have been overseas within the last 14 days, you are asked not to attend the office. The same applies to all staff at United Minds


The work we do is important so its business as usual despite some limitations with our face-to-face work. Under stage 4 restrictions we are only allowed to have face to face sessions with people who, without that face to face session, would experience an escalation in care needs (for example, they may need to seek support from the mental health team at hospital).  We are conducting all other sessions via our secure telehealth platform and via phone. This will enable the psychologist to do their session with you via video call using your smartphone, ipad or computer, or over the phone. 


We want to thank you for your support and reassure you that we are doing our best to continue to support you during this time. 



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